Terms and Conditions
GROVE MEDICAL, INC.
GENERAL TERMS AND CONDITIONS
Supersedes all previously published Grove terms and conditions
Orders can be placed with Grove Medical, Inc. (“Grove”) 24 hours a day using the Grove Medical website (www.grovemedical.com),
Tracer or GroveConnect or with your customer care representative between the hours of 8:30 am and 5:00 pm EST, Monday thru Friday. Orders received for in-stock items before 1:00pm EST will be processed the same day.
Customer Service (Phone) 800-269-1405
Customer Service (Fax) 864-678-5067
QUOTATIONS AND PUBLISHED PRICING
Prices are subject to change without notice, except when protected by written contractual agreement. Quotations automatically expire forty-five(45) calendar days from the date issued unless otherwise stated in quotation. All shipments are billed at price prevailing as of the date of shipment. Price discrepancies must be addressed with your customer service rep within 30 days from date of shipment. For specific product pricing information, contact your Grove sales or customer service representative.
Grove prices do not include any applicable federal, state, local, use, excise, or similar taxes. The amount of any such tax that Grove may be required to pay or collect will be added to each invoice unless Buyer has furnished Grove with a valid tax exemption certificate.
TERMS OF SALE
Standard terms are net 30 days from the date of invoice upon approval of a signed credit application. Amounts past due are
subject to a service charge of 1.5% per month (or fraction thereof) or the maximum charge permitted under applicable law.
All contracts of sale shall be construed under the laws of the State of South Carolina and any lawsuit may be commenced within
the courts of the State of South Carolina.
Grove shall use its best efforts to fill orders, but cannot be liable for nonperformance or delays caused by a shortage
of supply of raw material, manufacturing problems, delivery or labor problems, acts of regulatory agencies, discontinuation
of a product line, acts of God or causes beyond its control. Purchaser agrees that in such events Grove may allocate products
among all purchasers without liability.
Unless specifically restricted on the buyers purchase order, Grove reserves the right to substitute the latest equivalent
product where the interchangeability of the product is based on form, fit and function, in place of the product ordered.
All deliveries are made F.O.B. point of shipment with no guarantee of delivery time at or to destination. Title to the product,
liability, and risk of loss or damage shall pass to the Buyer upon delivery to the carrier. Shipments hereunder shall be
at all times subject to the approval of the Grove credit department.
SHIPMENT METHOD AND ROUTING
Grove will select method of transportation and routing and includes delivery 10 ft inside one door. If alternative routing
or delivery services are specified by the Buyer and involves any expense in excess of that incurred by routing prescribed
by Grove that excess amount will be charged to the Buyer or billed directly by the freight carrier.
DELIVERY DATES AND TIMES
Delivery dates and times indicated in any and all documents are approximate. Grove will use reasonable efforts to meet indicated
delivery dates and times, but cannot be held responsible for failure to do so.
SHORTAGES, OVERAGES AND DAMAGES
All shortages, overages and damage claims must be reported within two (2) days of receipt of shipment, or no credit will
be allowed. Customer is responsible for inspecting and noting damage or shortage on freight bill and contacting Grove customer
service. Failure to do so could result in denial of claim. Grove reserves the right to invoice for all shipment overages.
SHIPMENT AND HANDLING CHARGES
Shipments from Grove’s distribution center will be invoiced in accordance with Grove’s shipping and handling rates. Shipping
and handling charges do not include insurance. Any applicable charges will be prepaid by Grove and added to each invoice
based on the actual weight of each shipment.
SHIPPING AND HANDLING RATES
Where the total value of an order for in-stock items is less than $550.00 exclusive of taxes, shipping and handling charges
will be prepaid by Grove and added to each invoice based on the actual weight of the shipment. Where the total value of an
order for in-stock items is greater than $550.00 exclusive of taxes, shipping and handling charges will be prepaid and allowed
on all shipments to a single location east of the Mississippi river. However a fuel surcharge will be charged. Shipping and
handling charges on all shipments to a single location west of the Mississippi river will be subject to charges. All orders
qualifying as prepaid and allowed will be shipped using the method of shipment and carrier determined by Grove. Exceptions
include all Residential orders shipping LTL, these orders will be invoiced for all residential accessorial charges.
PATIENT DIRECT SHIPMENTS ON BEHALF OF CUSTOMER
Grove’s normal terms and conditions will apply to patient direct shipments on behalf of customer with the exception of the
following. Customer will not be refunded for any product that is damaged due to exposure to weather, theft of product from
delivery area, or other reasons outside of Grove’s control where signature upon delivery has not been requested by the customer.
Signature upon delivery charges, when requested by customer, will be prepaid by Grove and added to each invoice based on
the charge by the carrier.
Order pick-up at Grove’s distribution center is acceptable during normal business hours with prior notification. Orders
picked up by the customer are not subject to shipping and handling charges.
MANUFACTURER DROP SHIPMENT
Shipping and handling charges on drop shipments will be prepaid by Grove and shipping and handling charges will be added
to the invoice.
Shipping and handling charges for expedited shipments will be the responsibility of the customer. These include but are
not limited to holidays, weekends, air freight, and shipments due to natural disasters.
AFTER HOURS CHARGES
An after-hours charge is applicable after 5:00pm EST and applies to Saturdays, Sundays, and holidays.
RETURN MERCHANDISE POLICY
Authorization and a Returned Merchandise Authorization number (RMA) are required for all returns and may be obtained by calling
Grove’s RMA department at 1-866-762-1001. A RMA number is valid for 60 days after issuance. Any return after the 60 day period
has expired is not authorized and will not be issued credit.
Returns may be rejected because of the physical condition of the items. Specifically, returns must meet the following criteria:
1) Only items in full, completed and unopened cases with original packaging are returnable.
2) Items with “piggyback labels” on the packaging are not returnable.
3) Custom items are not returnable unless Grove shipped the item in error or if the item is defective.
4) Items otherwise in an unsalable condition due to improper storage, spoilage, or damaged packaging are not returnable.
5) Refused shipments that are not due to Grove error will be treated as a return and are subject to shipping, handling and restocking fees.
6) Non-stock items and items dropped shipped from the vendor are not returnable unless Grove can get a return authorization
from the vendor and are subject to additional fees.
7) Nutritional products and any other product with expiration dates need to have more than 6 months left before they expire.
INFORMATION NEEDED FOR RETURNS
To request a return, you must have the following information:
• Customer name and number
• Date of purchase
• Original invoice number
• Item number and description.
• Explicit reason for return.
RESTOCKING FEES AND SHIPPING
Customer will not be charged shipping and handling fees or restocking on returns that are the result of Grove error or defect.
In all other situations (i.e. a discretionary return on your part, your error, overstock at your facility, etc.) the Customer
will be charged a restocking fee plus shipping and handling based on the number of days that elapsed since invoice date:
Return from Date of Invoice
0 - 60 days
61 - 90 days
91 - 120 days
> 120 days
Drop Shipments/Non-stock items
Fee as a % of Invoice
Customer will be responsible for pre-paying shipping charges unless Grove issues call tags or a bill of lading (shipping
charges will be deducted from the credit amount). Return shipping costs if returned by a small parcel carrier will be $10
per package. If product is returned by a LTL carrier then a shipping and handling will be charged. Grove Medical will determine
the most cost effective carrier for pick-up. Grove Medical will authorize one attempt to pick up the product. Any additional
attempts to pick up the product will incur additional fees.
Supersedes all previously published Grove terms and conditions